Refund & Cancellation Policy

Our order process and billing are conducted by our online reseller and authorized Merchant of Record, Paddle.com (Paddle.com Market Limited, Judd House, 18-29 Mora Street, London, EC1V 8BT, United Kingdom / Paddle Payments Ireland Limited). Paddle acts as the Merchant of Record for all orders placed on Recruitz Solution. Paddle securely processes payments, manages applicable international sales taxes and VAT, issues official order receipts, and facilitates customer service inquiries, disputes, and refund requests.

1. Digital Software Products & Instant Provisioning

Recruitz Solution develops and distributes digital software products, automated web-based tools, and electronic content (including our Smart AI CV Builder, ATS Resume Scanner Engine, AI content rewrite algorithms, and downloadable vector CV templates).

Upon successful payment through Paddle, access to your selected digital subscription tier, AI token quotas, template customizers, and high-resolution PDF download capabilities is provisioned immediately and delivered electronically via your user account dashboard.

2. 14-Day Refund Policy

We want you to be completely confident in your digital purchase. If you are not satisfied with your experience, you may request a full refund within 14 calendar days from the initial purchase date, subject to the fair-use terms below.

3. Exceptions & Fair Usage Limitations

Because our software delivers instant digital downloads and consumes costly third-party AI compute tokens upon usage, refunds cannot be issued under the following circumstances:

• Where the user has consumed more than 50% of their plan's monthly AI token quota or completed multiple full CV exports/downloads.
• Refund requests submitted after the expiration of the 14-day window from the date of the original transaction.
• Accounts terminated due to confirmed violations of our Terms of Service (e.g., automated scraping, credential sharing, token arbitrage, or reverse engineering).
• Dissatisfaction related to third-party hiring determinations (as Recruitz Solution provides algorithmic scoring and CV formatting tools, but cannot influence external employer hiring outcomes).

4. How to Request a Refund

You can request a refund easily through either of two official channels:

5. Refund Processing Timelines

Once your refund request is reviewed and authorized by our team or Paddle, the credit is issued immediately through Paddle's gateway. Funds typically reflect in your bank account, credit card balance, or PayPal statement within 3 to 5 business days, depending on your card issuer's clearing policies.

6. Subscription Cancellation Policy

You are under no long-term contractual obligation and may cancel your recurring subscription at any time without penalty or cancellation fees:

• Self-Service via Dashboard: Log in to your Recruitz Solution account, navigate to Settings > Billing, and click "Cancel Subscription".
• Via Paddle Receipt: Click the "Manage Subscription / Cancel" link included in every Paddle invoice or receipt email delivered to your inbox.

Upon cancellation, automated future renewals cease immediately. You will retain unrestricted digital access to your plan features and generated CV assets until the conclusion of your current pre-paid billing period.

Need Assistance?

If you have questions regarding this Refund & Cancellation Policy, please contact our billing department at billing@recruitzsolution.com or visit our Contact Center.